Terms & Conditions
Last updated: 13 June 2026
1. About Seven Jets & These Terms
Seven Jets FZCO (“Seven Jets”, “we”, “us”, or “our”) is a Free Zone Company licensed by the Dubai Integrated Economic Zones Authority (DIEZ) under License No. 27812, with registered office at IFZA Business Park, DDP, Building A6, L1-104, Dubai Silicon Oasis, Dubai, United Arab Emirates.
These Terms & Conditions (“Terms”) govern your use of the Seven Jets website and the aviation services we provide or coordinate. By using our website, submitting an enquiry, requesting a quotation, instructing us, or paying us, you (the “Customer”) accept these Terms. Any service request, confirmation, or approval made via email, WhatsApp, or other written electronic communication constitutes valid and binding authorization of the Services requested. These Terms apply to all Services except where a separate signed agreement governs (see §7, Charter Brokerage).
2. Our Role & How Services Are Delivered
Seven Jets acts as an aviation services coordinator and commercial intermediary. Depending on the airport, the service, and the commercial arrangement in place, Services are delivered through one or more of the following models:
- Direct reseller / supply arrangements — at certain airports Seven Jets holds direct reseller or supply agreements and contracts the Service to the Customer on a back-to-back basis;
- Third-party coordination — at other locations Seven Jets arranges and coordinates the Service through independent third-party suppliers, operators, FBOs, or handlers;
- Allied ground agents — at certain stations Seven Jets works through allied local agents who deliver or oversee the Service on the ground;
- Own supervision — at selected stations Seven Jets provides its own supervisory presence to oversee coordination, without performing the physical service itself. Services performed by a third party under Seven Jets’ supervision may be subject to a supervision fee, as set out in the Quote.
In all cases, the physical performance of services — including into-plane fuelling and the physical fuelling operation, ground handling, ramp services, and aircraft operation — is carried out by duly licensed third-party suppliers, operators, handlers, or agents, and not physically by Seven Jets. Seven Jets does not physically store, transport, pump, or handle aviation fuel; does not operate aircraft; and does not hold an Air Operator Certificate.
For operational, billing, or administrative purposes, Services may be delivered or invoiced through Seven Jets’ affiliates and related entities under common ownership, including without limitation Seven Management Group LLC and Seven Jets d.o.o.
3. Services
Seven Jets provides or coordinates aviation services worldwide, with particular depth across Latin America and the Caribbean, including:
- Aviation fuel — supply coordination of Jet A-1 and Avgas through direct reseller and supplier arrangements;
- Trip support and flight coordination;
- Flight planning support and NOTAM briefings;
- Permits & slots — overflight and landing permits and airport slot arrangement;
- Ground handling and FBO coordination;
- Crew visa assistance;
- Charter brokerage — private passenger charter arranged through licensed operators;
- Cargo and special operations coordination;
- VIP services — VIP assistance, catering, aircraft cleaning, and ramp services.
The availability and scope of any Service depends on the airport, supplier, operator, and applicable approvals.
4. Quotations & Pricing
All quotations, prices, availability, and confirmations are subject to supplier and operator availability; airport, civil-aviation, and government approvals; fuel-price movements; operational, weather, safety, security, or regulatory conditions; and the accuracy of information provided by the Customer.
Quotes are indicative until confirmed in writing by Seven Jets or the relevant provider, and are valid only for the period stated. Prices are exclusive of VAT and other taxes, duties, airport and authority fees, and supplier surcharges, which are borne by the Customer. Any taxes, duties, penalties, fines, costs, or interest that Seven Jets suffers or incurs arising out of the Customer’s acts or omissions are for the Customer’s account and may be invoiced to the Customer. Currency is as stated in the Quote; where costs are incurred in another currency, exchange-rate movements may affect the final amount. Aviation fuel is quoted dynamically on a per-uplift basis and does not form part of any fixed price schedule. Trip cost estimates and quotations are estimates only; the Customer remains responsible for the actual third-party costs incurred (including fuel, authority fees, and overtime), which may differ from the estimate. Quotations and pricing are confidential to the Customer and may not be shared with third parties.
5. Fuel Services
Fuel supply is subject to airport availability, supplier approval, fuel-release confirmation, credit approval, technical limitations, and local regulations. Where Seven Jets supplies under a direct reseller arrangement, it does so on a back-to-back basis with its supplier; where it coordinates supply, the fuel is sold and physically delivered by the third-party supplier or into-plane agent.
The physical fuelling and into-plane operation, and responsibility for fuel quality and specification at the point of uplift, rest with the licensed supplier or into-plane agent performing the operation. Fuel prices may change due to market conditions, supplier updates, taxes, airport fees, exchange rates, or additional charges, and final pricing may vary unless fixed and confirmed in writing.
Seven Jets is not the manufacturer, refiner, or into-plane agent of the fuel and, to the maximum extent permitted by law, disclaims all warranties relating to the fuel, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Where Seven Jets resells fuel, title to and risk in the fuel pass to the Customer at the point the fuel passes the inlet coupling of the aircraft (or, where the Customer arranges its own into-plane, at the Customer’s receiving equipment); risk is borne at each moment by the party holding title at that moment. The quantity measured at delivery by the supplier or into-plane agent is accepted as prima facie evidence of the quantity delivered, absent manifest error. Where Seven Jets withholds, reduces, or suspends fuel deliveries (including for credit, payment, or compliance reasons), the Customer is free to source fuel elsewhere for the affected uplift, and Seven Jets is not liable for that gap.
6. Trip Support, Handling, Permits & Slots
Trip support, ground handling, permits, slots, and related services are delivered through the models described in §2 — under a direct arrangement, through third-party providers, allied agents, or under Seven Jets’ supervision, as applicable to each station. Availability of permits, slots, and handling depends on the relevant authorities and providers and cannot be guaranteed. Any additional costs imposed by authorities or providers (government fees, overtime, surcharges, special handling) are borne by the Customer and invoiced separately.
7. Charter Brokerage
Seven Jets acts solely as a charter broker and is not an air carrier or aircraft operator; it does not hold an Air Operator Certificate. All charter flights are performed by duly licensed and certified third-party operators under their own AOC and sole operational responsibility, and are subject to aircraft availability, operator approval, crew duty limitations, regulatory approvals, weather, airport permissions, payment confirmation, and the operator’s own terms.
Where Seven Jets arranges charter, a separate Charter Brokerage Agreement (together with the related Quote and Sanctions & Compliance Declaration) governs that engagement and prevails over these Terms in respect of charter, including its own governing-law and dispute-resolution provisions. In the event of any cancellation, variation, delay, or non-performance resulting from the acts or omissions of the operator, the Customer’s sole recourse is against the operator, and not against Seven Jets.
8. Customer Responsibilities & Warranties
The Customer is responsible for providing accurate, complete, and timely information, including aircraft registration and type, schedule and routing, passenger/crew/cargo details, required permits/visas/documents, billing and payment information, and any special requirements. The Customer confirms that all information provided is true and complete and that the signatory is authorized to act on its behalf, and authorizes Seven Jets to verify the information and contact business references. Seven Jets is not responsible for delays, additional costs, denied services, penalties, or operational issues caused by incomplete, incorrect, or late information.
The Customer shall maintain in force insurance cover in accordance with industry standards — including, as applicable, aircraft hull, commercial general liability, professional liability, environmental liability, and cover for all of the Customer’s indemnity obligations under these Terms — and shall provide evidence of such cover on request.
Where the Services involve cargo or special operations, the Customer is responsible for the correct classification, declaration, packaging, labelling, and documentation of any dangerous goods in accordance with the IATA Dangerous Goods Regulations and all applicable rules, and shall indemnify Seven Jets against any claim, penalty, fine, or loss arising from undeclared, misdeclared, or improperly handled dangerous goods.
9. Payment Terms
The Customer agrees to pay all confirmed charges, including fuel, handling, permits, taxes, airport and supplier fees, cancellation charges, waiting time, overtime, credit-card fees, bank charges, and other operational costs. Seven Jets may require advance payment, deposit, or credit approval before arranging Services.
The Customer authorizes Seven Jets, and/or its affiliates or related entities, to charge the credit card provided for one or multiple transactions related to the Services requested. Where authorized, Seven Jets may securely store card details for future transactions, unless instructed otherwise in writing; the Customer may request removal at any time, subject to settlement of amounts due. Credit-card payments may be subject to a processing fee of up to 4.5%. Where the card belongs to a person other than the authorized signatory, that cardholder must authorize and accept full responsibility for the charges.
Late payments may accrue interest at 10% per annum (pro rata), or the maximum permitted by law, whichever is lower. Seven Jets may set off any amounts owed by the Customer against any sums it holds, and may suspend Services where payment is overdue. The Customer shall be liable for all costs and expenses incurred by Seven Jets in collecting overdue amounts, including reasonable legal and attorney fees and collection costs. All payments shall be made in full in the currency invoiced, without deduction, withholding, or set-off by the Customer, and net of all bank charges, which are for the Customer’s account.
10. Cancellations, Changes & Refunds
Cancellation and amendment terms depend on the specific Service, supplier, operator, or airport, and on the relevant Quote. The Customer may be responsible for cancellation charges, non-refundable supplier costs, administrative fees, and irreversible third-party expenses already incurred. Refunds, where applicable, are processed net of confirmed costs, penalties, bank charges, and third-party fees. Charter cancellations are governed by the Charter Brokerage Agreement.
11. Sanctions, Export Controls & Compliance
The Customer warrants that neither it, its owners, affiliates, nor associated parties are subject to any sanctions, embargoes, or restrictions imposed by the United Nations, the United States (including OFAC), the European Union, the United Kingdom, the United Arab Emirates, or other relevant authorities, and undertakes to comply with all applicable aviation, customs, immigration, sanctions, export-control, anti-bribery, and anti-money-laundering laws. The Customer further undertakes not to offer, give, solicit, or accept any bribe, kickback, or improper payment in connection with the Services.
Seven Jets applies sanctions and AML/KYC screening before onboarding and periodically thereafter, and may request supporting documentation at any time. Seven Jets may refuse, suspend, or cancel any Service, withhold or return funds, terminate the relationship, and report to competent authorities — in each case without liability — where it believes a request may breach applicable laws or sanctions or presents an unacceptable compliance risk. Our compliance approach is described in our Compliance, Ethics & AML Policy.
12. Anti-Circumvention & Non-Solicitation
Where Seven Jets introduces the Customer to a supplier, operator, FBO, agent, or other provider in connection with a Service, the Customer agrees not to circumvent Seven Jets by contracting directly with that provider for materially the same service, nor to solicit such provider to bypass Seven Jets, for a period of twelve (12) months from the introduction, without Seven Jets’ prior written consent. The Customer further agrees not to, directly or indirectly, solicit, employ, or contract with Seven Jets’ employees, agents, or suppliers in a manner that bypasses or competes with Seven Jets, during the relationship and for twelve (12) months thereafter. This clause protects Seven Jets’ commercial role and does not restrict the Customer’s pre-existing relationships.
13. Third-Party Providers & Allocation of Responsibility
Many Services require coordination with independent third parties — fuel suppliers, into-plane agents, ground handlers, FBOs, airports, government authorities, aircraft operators, customs, immigration, security, and local or allied agents. Seven Jets will use reasonable care in selecting and coordinating with such providers, but is not responsible for the acts, omissions, delays, service failures, price changes, safety decisions, or operational performance of any independent third party, including the physical fuelling/into-plane operation, ground handling, and aircraft operation. Insurance for aircraft, passengers, and operations is carried by the relevant operator or supplier; the Customer may procure additional cover at its own cost. Where a provider imposes its own terms, those terms are passed through to and binding on the Customer once communicated in writing.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Seven Jets shall not be liable for indirect, incidental, special, punitive, or consequential losses, including loss of profit, business, revenue, reputation, operational disruption, or missed connections. Save in cases of gross negligence or wilful misconduct, Seven Jets’ aggregate liability in connection with any Service shall not exceed the amount actually paid to Seven Jets for that Service, excluding amounts passed through to third-party providers.
15. Indemnification
The Customer shall indemnify and hold harmless Seven Jets, its directors, officers, employees, affiliates, and agents from any claims, losses, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising from the Customer’s breach of these Terms, the provision of false or inaccurate information, or any breach of applicable sanctions, AML, or other laws. This indemnity extends to any third-party claim for damage, death, delay, injury, or loss arising from the operation of the aircraft or the carriage of persons or cargo in connection with the Services. The indemnity obligations in these Terms survive the termination of the relationship.
16. Claims & Time Limit
Any claim or complaint relating to a Service must be notified to Seven Jets in writing within thirty (10) days of the event giving rise to it, and any legal claim must be brought within six (3) months of that event. Failure to do so waives the claim, to the extent permitted by law.
17. Confidentiality
Each party shall keep confidential any non-public information regarding the other party, its affiliates, or operations — including pricing, quotations, and commercial terms — save where disclosure is required by law or a competent authority, or is necessary to deliver the Services.
18. Force Majeure
Seven Jets is not liable for delays, cancellations, losses, or additional costs caused by events beyond its reasonable control, including weather, air-traffic-control restrictions, airport closures, government or civil-aviation decisions, war, sanctions, political instability or civil unrest, strikes, supplier failure, technical issues, natural disasters, security restrictions, or pandemics and public-health measures.
19. Term, Suspension & Termination
Seven Jets may suspend or terminate Services or the relationship where the Customer breaches these Terms, fails to pay, or presents a compliance or sanctions risk, without liability and without prejudice to amounts due.
20. Intellectual Property
The Seven Jets brand — including the name “Seven Jets”, the Seven Jets logo, trademarks, trade dress, designs, and all website content, layout, graphics, text, and service descriptions — is the exclusive property of Seven Jets FZCO or its licensors and is protected by applicable intellectual property laws. None of it may be copied, reproduced, used, or exploited in any form without the prior written consent of Seven Jets FZCO.
21. Website Use & Availability
You agree not to misuse the website, attempt unauthorized access, upload harmful code, or use it for unlawful purposes. Information on the website is provided “as is”; while we take care to keep it accurate, we disclaim warranties as to its accuracy or completeness to the extent permitted by law. We aim to keep the website available and accurate but do not guarantee it will always be available, error-free, secure, or uninterrupted, and content may be updated, changed, or removed at any time without notice.
22. Privacy
The collection and use of personal information is governed by our Privacy Policy. By using our website or submitting information, you agree to the handling of information as described there.
23. Independent Parties
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship beyond the coordination of Services described here, and these Terms confer no rights on any third party.
24. Assignment
The Customer may not assign or transfer its rights or obligations without Seven Jets’ prior written consent.
25. Electronic Communications & Signatures
These Terms, forms, Quotes, and related documents may be accepted or signed electronically (including via DocuSign) under UAE Federal Decree-Law No. 46 of 2021, and electronic signatures have the same legal effect as handwritten signatures.
26. Severability, Entire Agreement, Waiver & Language
If any provision is held unenforceable, the remaining provisions remain in full force. These Terms, together with any applicable Quote and signed agreement, constitute the entire agreement and supersede prior discussions. No failure or delay to exercise a right is a waiver of it. These Terms are written in English, which governs.
27. Amendments
Seven Jets may update these Terms from time to time. The current version is always available on this page with a revised “Last updated” date. Continued use of the Services after an update constitutes acceptance.
28. Notices
Formal notices, amendments, and confirmations under these Terms shall be in writing by email to the parties’ official corporate addresses, with copy to the registered office. Operational communications (schedule updates, day-of-service coordination) may be exchanged via Seven Jets’ official WhatsApp Business account. Oral communications are not binding unless confirmed in writing.
29. Survival
Termination does not affect any rights or liabilities accrued before termination. The provisions on payment and collection, sanctions and compliance, anti-circumvention and non-solicitation, limitation of liability, indemnification, claims and time limits, confidentiality, intellectual property, and governing law survive termination of the relationship.
30. Governing Law & Dispute Resolution
These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from or relating to these Terms, the website, or the Services may be resolved through final and binding arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC), or through the competent courts, at the sole discretion of Seven Jets FZCO or its affiliated entities.
31. Contact
Seven Jets FZCO — IFZA Business Park, DDP, Building A6, L1-104, Dubai Silicon Oasis, Dubai, UAE · info@sevenjets.ae · www.sevenjets.ae
Phone: +971 4 216 0706
Toll Free: +1 888 707 0364
Trip Support: tripsupport@sevenjets.ae
Fuel: fuel@sevenjets.ae
Charter: charter@sevenjets.ae